Chili Piper usage for Support Escalations
A use case our team has come up with is for Support Escalation. If a client calls in to the support line and gets to the let me speak to your manager level of upset, our reps can send our Support Manager's Chili Piper link with some dates and times that they can be scheduled with.
We're finding that by putting a little bit of space and time for the team to work on and hopefully resolve the issue between the initial conversation and their meeting with the manager, the client tends to calm themselves and they can have a more productive and rational conversation about how our product or processes can improve instead of an emotional yell fest (granted, these can and will still happen from time to time but that's ok)!
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That's a really nice approach Cole Bieser, thanks for sharing!
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Amazing one, Cole! Thanks for dedicating some time to share this with our Community!
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Great use-case! Thanks for sharing, Cole Bieser!
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